YOUR BOOKING

1. To reserve the Elsley the client should make a booking by completing the Book Now button on our website or contact us by telephone/email/completing a booking request on our website. We will then hold the property for seven two hours during which time the client should complete a Booking Form together with payment of the initial deposit (30% of the total amount due) (Please see our cancellation policy below). Following receipt of the booking form and deposit, we will send/email a confirmation receipt to you. This is a formal acceptance of the booking.

IT IS STRONGLY RECOMMENDED YOU TAKE OUT YOUR OWN HOLIDAY CANCELLATION INSURANCE.  

2. The maximum number to reside in the property must not exceed 6 residents plus cot unless the owner has given written permission. If the client should wish to add to or change any members of the party on the booking form, they should advise us as soon as possible. Changes will be allowed at our own discretion.
3. A bank transfer or cheque for the remaining balance should be received by us no later than six weeks before the start of the holiday. Failure to do this may be regarded by us as a cancellation by you of your holiday. We therefore reserve the right to re-let the bungalow if full payment is not received by this date. Reservations made within six weeks of the start of the rental period require full payment at the time of booking

CANCELLATION

4. Subject to clauses 1 and 3 above, in the event of cancellation on the part of the client, refunds of amounts paid will be made if the owner is able to re-let the property and any expenses or losses incurred in so doing will be deducted from the refundable amount. Dates cannot be transferred.
5. In the event that the owners are constrained by unforeseen circumstances or by force majored to cancel a reservation, they undertake to make every effort to secure the rental of a similar property of equal standing; failing this, all monies paid will be refunded in full.
6. Pandemics
   In light of COVID19, the following caveats will apply regarding cancellations for any pandemic situation in the future.

 Local Lockdowns or Enforced Closure

• If you are unable to travel due to travel restrictions (local lockdowns), we will offer a full refund of monies paid or the opportunity to move dates to another time within the next twelve months, subject to availability. Depending on the cost of the new booking, you may have to make an additional payment or you may receive a partial refund. Your deposit/balance will be transferred to the new booking which will then be subject to our usual Terms & Conditions.

• If we are forced to close by local restrictions when your holiday is due, we would ask you please to consider moving your dates until later in the year as detailed above. If this is not possible and we are unable to offer you a holiday due to enforced closure, we will of course offer a full refund.

Developing symptoms prior to arrival

• Although the Government has removed the legal requirement to self-isolate following a positive test for Covid19, people are still advised to stay home and limit contact with people if they test positive. Therefore, if any guests develop COVID19 symptoms prior to their holiday please contact us immediately before travelling.

Developing Symptoms during your stay

• If anyone in your party develops symptoms of COVID19 during your visit, please notify us immediately so that we can put infection control measures in place on your departure.

THE RENTAL PERIOD

7. To enable us to ensure that Elsley is cleaned to the highest possible standards for every stay, the rental period shall commence at 4.00pm on the first day and finish at 10.00am on the last day.
8. Should Elsley be ready before our standard check in time, you will be notified by phone, therefore please supply a mobile number on the booking form.

GUESTS RESPONSIBILITY

9. The owner maintains a very high standard of cleanliness and comfort at all times. The client undertakes to leave Elsley, its fixtures and furniture in the same good condition as they were found.
10. Under no circumstances are guests permitted to bring electrical devices other than mobile/laptop chargers, including kitchen equipment such as deep fat fryers or high use electrical devices such as air conditioning units without written permission.
11. Candles (inside or outside), Tea lights, Ethanol Burners, Firepits & Chinese Lanterns are strictly forbidden at Elsley due to the fire risk and for the safety of livestock.
12. Only BBQ’s provided by the owners are permitted. We do not allow disposable BBQ’s.
13. Drones are not to be flown from the premises for privacy reasons and nearby livestock.
14. Elsley has a strict NON-SMOKING or VAPING policy.
15. Care should be taken by everyone in the garden and in the vicinity of the pond in the back garden.
16. All breakages/damage must be notified immediately and paid for at replacement cost (but please do not replace any broken items without the owners’ agreement).
17. You will not cause annoyance or become a nuisance to neighbours of adjoining premises or land.
18. If you fail to observe our Terms and Conditions, we have the right to terminate your booking even if you are at the property by asking you to leave at once without any compensation becoming payable to you.
19. We reserve the right to enter the property at any time should the need arise.
20. During and at the end of your stay we ask guests to follow some simple housekeeping procedures to help maintain a healthy environment and enable smooth changeovers. These are highlighted in our Protocols for Guests available in the bungalow for your stay.

OWNER RESPONSIBILITY

21. The owner shall not be liable to the client:
22. For any loss or theft of property belonging to the client or other people under his or responsibility.
23. For any death or injury to the client or people under his or her responsibility.
24. For any temporary defect or stoppage in the supply of electricity, gas, water, TV, telephone, mobile or Wi-Fi reception (see Third Party Providers below).
25. For any loss, damage or injury which is a result of adverse weather conditions, riot, war strikes or other matters beyond the control of the owner.
26. For any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the rental period and in any such event, the owner shall, within 28 days of notification to the client, refund to the client all sums previously paid in respect of the rental period.

THIRD PARTY PROVIDERS

22. Elsley is on mains electricity with a gas fired boiler for central heating and hot water. Our water comes from the mains supply and we have a normal household drainage system. Wi-Fi is provided by Plusnet.

Whilst every effort is made to ensure continuity of service, we cannot be held responsible for any third-party breakdowns, malfunctions, or cuts of utility services such as electricity, Wi-Fi Network or MBORC (Matters Beyond Our Reasonable Control. Every line of enquiry will be made with any providers in an effort to resume normal service, but no refund or relocation will be considered for interruptions.

23. In the case of Television and Telecommunications (Wi-Fi/Broadband) we cannot be held responsible for the services to Elsley. We expect these services to be operating for all our guests but these can be subject to interruptions in rural areas, particularly in bad weather. Should these services go down, every line of inquiry will be made with the provider in an effort to resume normal service but no refund or relocation will be considered for interruptions to telecommunications or Television signal.

HOUSEHOLD LINEN

24. Sheets and duvets covers are supplied but guests are asked to supply their own Towels and T-Towels. If the tenancy is for more than one week, we will supply a spare set of linen if required.

• All items of household linen are strictly for indoor use only.
• Please ensure sun cream is washed off after use as it causes permanent staining

PARKING

25. There is ample parking on the driveway for up to 3 cars. Please keep clear of the flower beds and mind the gate posts as you reverse in.

ELECTRIC VEHICLES

26. We do not provide facilities for charging EV’s. Electric Vehicles should not be charged from the domestic supply within the bungalow or any outbuildings under any circumstances. It is dangerous to do so and invalidates our insurance. The nearest charging point is located at the car park by the Outdoor Shop in the village just down the road.

ELECTRICITY & HEATING

27. Elsley has gas fired central heating throughout. There is an electric cooker, washing machine, tumble dryer, fridge-freezer, microwave, as well as a vacuum cleaner an ironing board and iron. Electricity and heating are included in the price of a booking but guests are asked to turn off lights and devices when not in use and to turn the heating down when they go out or have windows open.

INSURANCE

28. Clients are strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover for Covid) and to have full cover for the party’s personal belongings, public liability, accidents, civil liability, repatriation and damage etc.

FURTHER INFORMATION

29. Tourist information brochures, leaflets and guide books are available at the property together with a Guest Manual containing all the local information and contact numbers you should need. There is also a wealth of information on our website at www.nutcombeholidaycottages.co.uk

DISCLAIMER

30. The Owner has the right to change any décor, furnishings or fabrics as shown on photographs on their website and advertising. It is the Clients responsibility to check that the property meets any specific requirements that they might have before making a booking. By completing and signing our Booking Form, the Client accepts our Terms & Conditions, House Rules and Privacy statement.

Updated 15/06/2023